“The Store Manager and Wilko HQ have asked me to relay how pleased they were with the excellent service your Engineer provided yesterday. They could not have been happier with how he performed his duties yesterday. He was courteous throughout and could not do enough to relay information to the Manager. She said if he was sent to her Store each time to deal with issues she would be more than happy.  Could you kindly pass this onto your Engineer and advise him that he did your Company proud yesterday as it is not often performance is commented upon.”